Key Responsibilities

• Design innovative, user-focused conversational interfaces for Alexa voice interactions and Lex chatbots, including multi-modal user experiences
• Analyze transcripts of user interactions and document their personas and language in order to create grammars and interaction models (intents, utterances, slots, and slot values
• Create and refine thorough, accurate flow diagrams and other related documentation to communicate the behavior of a complete conversational system
• Understand how data from API calls, databases, and other AWS technologies fit into design, and collaborate with developers on implementing solutions
• Work directly with developers, integrators, architects, and QA to build and iterate on your designs
• Write dialog and other related copy for conversational experiences that aligns with best practices and brand guidelines
• Drive solutions from design workshop to production, from conception to prototype to production-level experience
• Plan and lead workshops, design reviews, showcases, and other types of meetings to align and communicate information
• Contribute to requirements gathering, user stories, estimates, and roadmapping
• Design end-to-end conversational interactions, including what can go wrong, and how
• When needed, design and lead different types of testing (A/B, focus groups, usability testing, QA), synthesize results, and iterate based on results to ensure customer-centric and highly usable products
• Educate colleagues and stakeholders (developers, salespeople, and other collaborators) so that the entire team understands key tenets of conversation design
• In partnership with the business development, solution architects and sales team, formulate and execute a strategy to drive adoption of voice enabled systems.
• Conduct one-to-few and one-to-many training sessions to transfer knowledge to customers considering or already using Alexa.
• Capture and share best-practice knowledge within the AWS community.
• Author and contribute to AWS customer-facing publications such as blogs, whitepapers.
• Act as a design liaison between customers, service engineering teams and support.

Basic Qualifications

• Bachelor’s degree, or equivalent professional or military experience
• 5 years’ experience in conversation design
• Experience developing interaction models using tools such as the Alexa Skills Kit, Amazon Lex, or other similar conversational AI platforms
• Experience communicating technical requirements and solutions to internal and external audiences

Preferred Qualifications

• Degree in cognitive science, linguistics, or related discipline
• Design for multimodal (voice + visual) user experiences via wireframing and including visual elements
• Knowledge of QA methodologies, tools, and process to ensure quality of Alexa Skills and Lex bots
• Familiarity with AWS Services
• Experience with working directly with client stakeholders of all levels
• Prior experience in a technical role within a services organization
• Presentation skills with a high degree of comfort with both large and small audiences
• Experience delivering product strategy and consulting services
• Experience managing relationships with customer executives and key business stakeholders
• Experience using Agile development practices
• Customer-facing skills to represent AWS well within the customer’s environment and drive discussions with senior personnel regarding trade-offs, best practices, project management, and risk mitigation
• Excellent written and verbal communication skills, including group leadership and executive presentations