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Posted Sep 30

Product Manager - Conversational AI

Remote (US) Full time

The Conversational AI team develops and deploys consumer-facing and agent-facing solutions for well-known Fortune 500 level brands. Sutherland uses AI/ML technology to support customer care and sales programs for market leaders in the media, telco, financial services, travel, retail and other industries. We are a small, ambitious, forward-looking group backed by a global services company.

Job Description


As a Product Manager, you'll have full lifecycle product management responsibility for products within our suite that are used by customer end users as well as agents, analysts and managers from the operations teams. Specific responsibilities include:

  • Lead the build out of our consumer-facing Conversational AI products. Vital product leadership activities include defining/refining the vision and product strategy, and developing business, financial and operational plans.
  • Evangelize your vision and excite others. Share your goals and rationale behind your decisions.
  • Day-to-day product management activities include speaking with clients, defining and prioritizing requirements, working with designers and engineers to ideate, design, build, test, deliver and optimize our solutions.
  • Work cross-functionally across client, partner and internal stakeholders to take products from conception to launch. Drive improvements where needed. Frame tradeoffs and drive the decision making process to push us forward.
  • Work with go-to-market teams on sales/marketing/demo materials and other collateral and provide subject matter expertise for internal, client, and partner sales efforts.
  • Plan and manage multiple initiatives.
  • Perform other duties as assigned or required.

Qualifications


  • Bachelor's degree in Computer Science, Engineering or a related field, or equivalent training, fellowship, or work experience.
  • 5 yrs + experience in product management with most recent experience in Conversational AI / Chatbots and/or Digital Assistants.
  • Understanding of software features, and the processes of ideation, validation, tradeoff evaluation and roadmapping.
  • Experience in working with cross-functional teams including Design, Engineering and Operations.
  • Superior communications skills and demonstrated ability to communicate/present effectively at all levels of the organization.
  • Skilled at problem-solving and decision making with the ability to navigate challenging situations in a professional manner.
  • Preferred: Expert on Chatbots and have experience with Conversational AI solutions in support, sales & other functions.
  • Preferred: Experience with machine learning for Natural language understanding.
  • Preferred: Experience working with Azure AI - Luis.ai, DialogFlow, Meya.ai, Salesforce Einstein, Alexa, Google Assistant, or Siri etc.
  • Preferred: Exploration or working on some of the latest advancements in conversational applications with CRMs
  • Must be able to work within the EST or CST time zone.
  • This is a "Work from Home" (remote) role that may require up to 10% travel

Additional Information


The ideal candidate is curious, consultative, well organized, articulate, and excited about working in a fast-paced environment. This is a fully remote position and can be based in any US timezone.

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation

During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.

At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all

Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

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