ADP is hiring a Lead Conversational Designer.

• Are you inspired by transformation and making an impact on the lives of millions of people every day?
• Are you empathic to client needs and committed to leveraging research to create elegant, easy-to-use conversational experiences?

• You'll have a Bachelor's degree OR equivalent.
• You'll have experience as a conversational designer
• You'll have experience with IBM Watson, AI/ML
• You'll have hands-on experience in architecting and building AI-powered chatbot applications

What You'll Do:

Here's what you can expect on a typical day:

• As the conversational designer for the team, your job is to plan a sprint ahead, anticipating what the engineering team needs to build. You'll do design planning with the product owners, engineering, and UX team/leaders for future work and backlog grooming. You will use your conversational design skills to create conversational solutions for customer problems with your team.
• User Research. You'll incorporate feedback from client users into each iteration of work. Understanding the problem through user research will help you deliver the right solution, whether you conduct your own or partner with a UX Researcher. You have a desire and aptitude for spotting User Experience trends and turning them into enterprise recommendations.
• Facilitate Discussion. Your communication skills are vital to your success as a Conversational Designer, whether in discussions with engineers, client users, or peers. Being vocal in your craft is valuable to this role.
• You bring both your experience and understanding of lean UX and design sprint methodology to the role. We work in an agile environment, and you will be responsible for adapting and influencing a Lean/Agile approach to design. You'll be a part of the agile ceremonies celebrating with your team after every two-week sprint cycle.
• You're comfortable working on next-generation products with innovative tech stacks that may be new to you. Inevitable challenges will arise, and we'll rely on you to look for a solution.

• Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to find the best solution.
• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.