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Posted Nov 20

Conversation Designer – Enterprise Characters (Forward-Deployed)

Remote Part time

Build the operating system for intelligent, empathetic AI companions. 

We’re building the core runtime that lets AI companions perceive, reason, remember, and act. We’re looking for a Conversation Designer – Enterprise Characters (Forward-Deployed) who can bring this to life inside large organizations.

This is not a purely internal product role. You’ll be a forward-deployed designer: working directly with enterprise design, CX, and product teams to turn their brand, constraints, and goals into compelling AI characters and conversational experiences.

What you’ll do

  • Design and implement AI characters for large organizations: personality bibles, tone guides, conversation patterns, and edge-case behavior tuned to their brand and risk profile.
  • Translate enterprise constraints into character behavior: legal, compliance, and CX needs → prompts, policies, and conversation guidelines.
  • Work closely with partner teams: run workshops, review transcripts, gather feedback, and align across stakeholders (design, product, legal, operations).
  • Shape open-ended, relationship-based experiences, not just task flows—recurring interactions, continuity of memory, and emotional “feel.”
  • Collaborate with our engineers to turn your designs into LLM prompts, tools, and evaluation rubrics, and iterate based on real usage data.

Who you are

  • Open-minded and curious: you’re excited to work with very different industries and user needs.
  • Technically savvy: comfortable thinking in terms of prompts, tools, states, and system constraints (you don’t need to code, but you talk easily with engineers).
  • User-obsessed and story-driven: you care deeply about how a character feels over weeks and months, not just in a single demo.
  • Calm and confident navigating enterprise processes: you’re patient with reviews, clear in communication, and good at getting to decisions.

Must-haves

  • 3+ years of experience in conversation design, UX writing, narrative design, or related roles, with experience at least across 2 different organizations (agencies, product companies, consultancies, or enterprises).
  • Proven experience with LLM-based chatbots or companions, not only rules-based systems.
  • Meaningful enterprise exposure: You’ve built bots/agents for large companies or worked inside a sizable organization shipping conversational experiences at scale.
  • A portfolio or body of work showing: Character/companion specs (tone/personality docs, sample dialogues), and shipped or piloted conversational experiences.

Nice-to-haves

  • Experience building or tuning characters on platforms like Character.AI, Replika, Poe, SillyTavern, or similar.
  • Background in CX/support/sales automation or co-pilot experiences.
  • Familiarity with voice agents (contact center, IVR, real-time voice companions).
  • Experience defining conversation quality metrics, tagging data, or running qualitative studies.

What we offer

  • The chance to shape the character layer for multiple large organizations, not just a single product surface.
  • A small, fast-moving, international team working at the intersection of emotional design and cutting-edge AI.

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Emotion Machine

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