Responsibilities:

• Provide design leadership through influence, judgment, communication, and collaboration to drive design decisions
• Collaborate closely with team members to craft world-class user experiences across multi-modal products and platforms
• Create design results such as dialog and user flows, prototypes, screen wireframes, and rigorous multimodal user interface specifications
• Document end-to-end conversational interactions, from happy paths to rainy days
• Lead and support user experience research and testing to validate designs, get user feedback, and see opportunities to improve the customer experience
• Work with product owners and key partners to brainstorm and find opportunities, implementing them as a flawless part of the overall user experience
• Contribute to requirements capturing sessions and user stories from multiple teams and partners
• Support usability testing efforts

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Requirements:

• 5+ years of experience designing digital interfaces (web, mobile, in-vehicle, etc.)
• Ability to combine vision with strong creative and tactical planning
• Demonstrated experience in developing dynamic presentations in support of strategies
• Strong portfolio with work samples showcasing expertise in user experience design, craft, aesthetics, and depth of thought
• Strong written, visual, and verbal communication skills
• Proficient in common design tools (e.g.Figma, Azure, VoiceFlow)
• Demonstrated experience documenting both screen-based as well as voice-only experiences
• Interactive prototyping skills for multimodal (voice + visual) experiences
  
  

Additional Job Description

Preferred Qualifications:

• Understanding of basic Conversational Principles for Design
• Basic understanding of Conversational Technologies
• Excellence in technical communication with peers and non-technical cohorts.
• Experience in conversation design and voice/chatbot interfaces
  
  

Key Characteristics:

• Empathy: You are curious about how other people work, live, and think, you will enjoy meeting the users of our products, and thinking about design by visualizing yourself as one who will use it.

• Creativity: You can generate numerous potential solutions to a problem. More importantly, designers can screen out bad ideas and identify good ones. In our design environment, a designer needs the ability to brainstorm without ego attachment to any particular idea.

• Superb communication skills: You can communicate broad concepts as well as fine detail through written and graphical media. You can convey design solutions through sketches and visualizations, as well as through prose.

• Outstanding collaboration skills: You are an effortless collaborator. You welcome ideas from any source and are prepared to build on them to make the work of your team successful.

• Comfort with ambiguity: You are comfortable working in a space where problems and solutions are not well defined. You can cope with change, shift gears comfortably, and can decide and act without having the total picture.

• Education: Bachelor’s degree in Interaction Design, Linguistics, HCI, Product Design, or related discipline.
  
  

• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax-advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.