What does a Conversation Designer do at GoodUnited?

• Conceptualize and iterate on high-quality end-to-end designs for conversational user interfaces and content, including reactive and proactive outreach
• Apply a broad range of skills to envision, design, illustrate, specify, test and validate conversational behaviors.
• Own every stage of the conversation design process, from research and design mapping to implementation and QA
• Create natural dialog flows, wireframes and templates that clearly convey a conversation architecture
• Provide optimization and tuning services: analyze conversations to unearth patterns, implement learnings into the application, track efficacy and present business insights to stakeholders
• Document standards, frameworks, processes and methodology
• Clearly articulate your vision, strategy and design to cross-functional teams and executive stakeholders
• Collaborate with PMs, UI designers, and engineers to oversee the conversational experience of a product from conception until launch (and then some)
• Give and solicit feedback from other team members in order to continually raise our bar for quality

What experience and skills does a Conversation Designer need to be successful here?

• 3+ years of work experience in conversation design for consumer products and/or services.
• Know words and love tech or know tech and love words
• Experience with conversational design (sketching, mocking up, evaluation), conversational response writing (English copywriting) that aligns with best practices and brand guidelines and related technologies (NLP, dialog generation, speech recognition).
• Excellent writing skills (impeccable spelling and grammar)
• Chatbot design experience with Google Dialogflow, Amazon Lex, IBM Watson, Rasa, other bot frameworks, Nuance ASR
• Skilled at interpreting data and synthesizing findings to inform design directives.
• Systematic thinker, with an ability to extrapolate high-level patterns that can be applied across a variety of product areas.
• Comfortable with large ambiguous projects and driving them toward clarity.
• Motivated by ambitious design solutions and can inspire stakeholders across team and organizational boundaries toward solutions that may be implemented.

Benefits

• Competitive Medical, Dental, and Vision programs.
• 100% of the employee's premiums are paid by GU, with nominal buy-ups for additional dependents.
• Unlimited (and mandatory) PTO. You have the flexibility to take whatever time you need for whatever reason.
• Birthday PTO. Your birthday is a day to celebrate YOU. GU employees have their birthdays as another PTO day to spend however they’d like.
• Parental Leave Program. We offer paid leave and other benefits to new parents so they can focus on what's most important.