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Posted Jun 07

Conversation Designer

Mumbai, India Full time

What we want to accomplish and why we need you?

Having reached over 500 million devices, and processing over 7 billion conversations till date, Haptik is one of the world's largest Conversational Commerce companies. We have built a robust set of technology tools that can enable any kind of conversational application, and are at the forefront of the paradigm shift of interaction from clicks to conversations. With a 400+ member strong team that includes some of the best minds in the industry, we’re truly poised to lead the Conversational Commerce revolution.

In 2019, we announced a major strategic partnership with Jio and are now a part of $65 billion internet conglomerate Reliance Jio Platforms.

To know more about the Life-at-Haptik, do check out this ~3.5 minutes video :Life at Haptik

What are Haptik's Core Company Values:

  • Ownership: You ensure things get done, get done on time, and get done correctly.
  • Perseverance: You are resilient against setbacks, sticking with things until you succeed.
  • Agility: You are able to adapt to change without losing momentum and vision.
  • Impact: You deliver the highest-quality work and nothing short of excellence gives you work fulfilment.
  • Integrity: You are trustworthy and always do the right thing, no matter how easy or hard.


What does a typical day look like for Conversation Designer?

A Conversation Designer is responsible for designing engaging and impactful conversational experiences. A Conversation Designer should understand business requirements, conduct UX research, and create natural dialogue flows keeping technical constraints and product capabilities in mind.


What responsibilities will you be trusted with for the : 

  • Understand business requirements and craft conversational dialogue flows aimed at solving end user queries and delivering value to our customers
  • Ability to synthesise multiple perspectives (Clients, Developers, Program Managers) and create clear, compelling conversational journeys
  • Proactively identify impediments/edge cases and provide resolutions during the Design and Ideation phases of a project
  • Be an expert user of the Haptik platform to create virtual assistants in accordance with business requirements and bring ideas into reality.
  • Be client-facing and consult or walkthrough clients on design solutions for their virtual assistance requirements with confidence and expertise
  • Help drive innovation and continuous improvement in bot quality and related business processes.
  • Help the delivery team scale up by identifying opportunities to reuse solutions and improve automation
  • Provide feedback to the product team regarding improvements/changes to the Haptik Platform


What skills,expertise and experience are we looking for?

  • Bachelor’s Degree in any field (Design, UX or Writing preferred)
  • Basic understanding of how chatbots are designed.
  • At least 1 year of experience in a similar role
  • Proficiency in spoken and written English along with editing and proof-reading skills (word choice, grammar, and style)
  • Should be able to display critical thinking and logical reasoning skills
  • Should have a creative outlook and a keen eye for detail
  • Self-driven, comfortable with a fast-paced, always-on, highly ambiguous environment
  • Demonstrates initiative, a self-starter with analytical skills, attention to detail, problem-solving, and decision-making abilities
  • Ability to derive insights from data and build an actionable strategy based on analysis
  • Passion about conversational AI (especially virtual assistants) a must.

* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.

Tell me more about Haptik

  • On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal.
  • Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.
  • Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.
  • Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.
  • Emerging technology: We are moving to an AI first world, and Haptik is one of the largest AI first companies globally, based out of India.
  • Great customers: Some of the most notable brands in the world - Oyo Rooms, Samsung, Tata Teleservices, Club Mahindra, KFC, Coca-Cola, to count a few.
  • Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.
 
Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.

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