About the job
IntelePeer helps customers communicate better, faster and smarter, through its Communications Automation Platform. Our low- and no-code solutions provide customers with simple, easy-to-use tools that can be utilized by anyone. Powering automation through AI and analytics, IntelePeer provides industry-leading time-to-value and rapid time to improved customer experiences with solutions that work seamlessly with existing business software and infrastructure. For more information, visit: www.IntelePeer.com.
As a Conversational Designer, you will play a crucial role in crafting conversational experiences that engage and delight our customers. You will be responsible for designing and implementing conversational interfaces for our voice, SMS, and messaging platforms. Your expertise in AI and self-serve solutions will be essential in creating dynamic, personalized, and intuitive conversational interactions. You will collaborate with cross-functional teams, including developers, UX designers, and product managers, to create seamless user experiences that align with our company's vision.
- Design and develop conversational experiences for voice, SMS, and messaging platforms, leveraging your expertise in AI and self-serve solutions.
- Create conversational flows, dialogues, and user journeys that align with business objectives and user needs.
- Collaborate with Project Managers to ensure a cohesive and intuitive user interface across all channels.
- Conduct user research, analyze user feedback, and iterate on conversational designs to continually improve user satisfaction.
- Work closely with developers to implement conversational designs, ensuring seamless integration with existing systems and technologies.
- Develop and maintain conversational design guidelines, best practices, and standards to ensure consistency and quality across all projects.
- Stay up-to-date with industry trends, emerging technologies, and advancements in conversational AI to drive innovation and propose new ideas for enhancing our conversational experiences.
- Collaborate with cross-functional teams to define project requirements, goals, and timelines, and manage project deliverables effectively.
- Bachelor's degree preferred Design, Human-Computer Interaction, Computer Science, or a related field, or certification on conversation design.
Expertise & Experience:
- Proven experience as a Conversational Designer or in a similar role, with a focus on digital experiences through voice, SMS, and messaging platforms.
- In-depth knowledge of conversational design principles, methodologies, and best practices.
- Strong understanding of AI technologies, natural language processing, and machine learning.
- Experience in designing and implementing self-serve solutions and chatbots is highly desirable.
- Proficiency in using conversational design tools, such as ChatGPT, Watson. Lex, Dialogflow, or similar platforms.
- Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams.
- Strong analytical and problem-solving skills, with a keen attention to detail.
- Ability to manage multiple projects simultaneously and meet deadlines.
- A passion for delivering exceptional user experiences and a commitment to staying up-to-date with the latest industry trends.
Why You’ll Love It Here:
- Unlimited Paid Time Off
- Paid Holidays
- Competitive medical, dental & vision coverage
- 401K Retirement Plan
- Stock Options
- Company-paid life insurance, short-term and long-term disability
- Health & Flexible Savings Account
- Gym membership allowance
- Cellphone and internet reimbursement
- Paid Parental Leave
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- Pet Insurance
- Free snacks (Denver, or Fort Lauderdale)
- Fun events (virtual and in-person)
- A value-based culture where growth opportunities are endless for professional development
- The starting pay range for a candidate selected for this position is generally within the range of $70K-$85K salary for annual base salary. Employees are eligible for additional discretionary bonuses. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.
For California residents only: Please refer to the link below for IntelePeer’s Applicant CCPA Privacy Notice. https://intelepeer.com/privacy/intelepeer-california-applicant-privacy-notice/