Posted Jul 01

Director of Conversational AI

Irvine, TX Full time

We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!

As the Director of Conversational AI, you will define and own the product vision and roadmap that delivers world-class Michaels’ member experiences powered by conversational AI. Key products include our support chatbot, live chat, and IVR. This is a critical role in support of executive level objectives by creating a differentiated member experience. You can feel confident that your contributions will add significant value to the Michael’s brand.

Major Activities

  • Define Conversational AI architecture and strategy from use cases generated by partnering with VP of AI and AI peer teams
  • Establish software development patterns and principles & set technology frameworks and libraries to enable the Conversational AI team to rapidly develop the chatbot to production
  • Monitor chatbot usage by customers, to develop new prospective features to increase engagement
  • Supervise quality assurance processes, integration, and system tests
  • In partnership with the security organization, develop conversational AI architectures that are inherently secure, robust, scalable, modular and API-centric.
  • Apply architecture best practices to increase execution velocity
  • Mentor team members
  • NodeJS development
  • Other duties as assigned

Minimum Education

  • Bachelor’s degree in Computer Science, Data Science, Artificial Intelligence

Minimum Special Certifications Or Technical Skills

  • Manager-level Conversational AI experience
  • Expert level NodeJS skills
  • 5+ years’ software development experience in an interpreted software language
  • Web Services (REST/SOAP)
  • Big data cloud computing experience (GCP a plus)

Minimum Type Of Experience The Job Requires

  • Solid track record of defining large-scale conversational AI technology architectures that represent broad strategic goals that meet quantifiable business objectives
  • 5+ years of experience designing conversational AI architectures that increase engagement and conversion rates 
  • 5+ years of experience in managing a group of conversational AI team members, some of whom may be dispersed geographically
  • Strong aptitude for identify and solving complex problems with simple solutions
  • Excellent verbal and written communication skills


  • You aspire to develop the most intuitive conversational AI bot in the market.

Preferred Education

  • Masters, Data Science / AI
  • Masters, Computer Science

Preferred Special Certifications Or Technical Skills

  • Demonstrated ability to develop highly engaging conversational AI applications that drive significant customer engagement. Your AI solutions empower customer to find the right product at the right time.
  • 8+ years’ experience developing conversational AI features

Preferred Type Of Experience The Job Requires

  • Director level, Conversational AI

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

To review a comprehensive list of benefits, please visit
Michaels Benefits

CO, CT and NYC only -To review pay ranges for the position you are applying for, please visit Michaels Pay Ranges - CO, CT and NYC only