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Posted Mar 09
Principal AI Conversation Designer
Tokyo, Japan Full time
Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries.
Check out our team Life at Nuance !
Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.
As a Content Designer, you will own and influence the design of AI solutions in the Japan market, designing the user experience for web/mobile-based virtual assistants (VAs). You will work with a multi-disciplinary team of colleagues and domain experts to discover user requirements, match these needs against customer goals, and build and optimize VAs from the ground up. Among other activities, you will validate functionality choices, design intuitive and adaptive dialog flows, build dialogs, anticipate user responses, and define and optimize grammars. You will use proprietary platforms to build, design, and test VAs. Content Designers are expected to lead projects alongside a Project Manager and must be comfortable guiding the internal and client teams to the best outcome. You will need to learn about user populations and work effectively with customers on each engagement, while simultaneously working toward the customer's financial goals and remaining the authority on best practices in user-centered design.
Responsibilities
Own the overall design of the VA’s information architecture, leveraging customer data analysis and partnering with computational linguists
Check out our team Life at Nuance !
Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.
As a Content Designer, you will own and influence the design of AI solutions in the Japan market, designing the user experience for web/mobile-based virtual assistants (VAs). You will work with a multi-disciplinary team of colleagues and domain experts to discover user requirements, match these needs against customer goals, and build and optimize VAs from the ground up. Among other activities, you will validate functionality choices, design intuitive and adaptive dialog flows, build dialogs, anticipate user responses, and define and optimize grammars. You will use proprietary platforms to build, design, and test VAs. Content Designers are expected to lead projects alongside a Project Manager and must be comfortable guiding the internal and client teams to the best outcome. You will need to learn about user populations and work effectively with customers on each engagement, while simultaneously working toward the customer's financial goals and remaining the authority on best practices in user-centered design.
Responsibilities
Own the overall design of the VA’s information architecture, leveraging customer data analysis and partnering with computational linguists
- Understand and adhere to business requirements while working toward the VA’s mission, as well as client expectations and success measures, with an eye on measurable long-term ROI
- Drive solutions that are scalable and comprehensible by non-developers, including customers
- Create and build clear dialog designs that offer an ideal user experience while promoting the transition of the VA to an internal optimization team once deployed – Iterative improvement is key
- Document dialog content, incorporating text, diagrams, and mockups, and advise others (including QA) on how to interpret documentation
- Espouse best practices on all levels: design to meet goals with an eye on the bigger picture for the client and future expansion
- Understand the relationship between back-end business logic and natural language tuning tools that tie into VA content
- Own implementation of all dialog elements
- Understand and own custom and standard reporting and metrics to ensure tracking of elements that will improve performance and allow for evaluation of VA successes
- Own resolution of dialog-related bugs
- Lead VA pre-launch training for comprehension and dialog improvement
- Serve as the point person to help resolve issues and reply to customer concerns
- Train clients on the use of the proprietary tool suite: content management, grammar management, and analytics platform
- Lead conversation reviews with clients and coordinate delivery of go live reporting
- Communicate with the graphical UI and UX team
- Use proprietary tools knowledge to help the larger team triage and resolve issues
- Mentor and coordinate the work of related Content, Development, and computational linguist roles
- Maintain familiarity with other products to ensure thought and design leadership.
Experience And Qualifications
Education: BA / BS or equivalent experience in human factors engineering, product interface design, linguistics, cognitive science, experimental psychology, technical writing, or a related field
Minimum years of work experience: 8 years, 3-5 years of relevant experience.
Required Skills
Education: BA / BS or equivalent experience in human factors engineering, product interface design, linguistics, cognitive science, experimental psychology, technical writing, or a related field
Minimum years of work experience: 8 years, 3-5 years of relevant experience.
Required Skills
- Experience with dialog or Voice User Interface design
- Professional writing experience
- Experience creating UI/UX for web and mobile
- Creativity, strong logic skills, and the ability to work in a dynamic, challenging, and consultative environment
- Native-level English fluency
- Strong Microsoft Windows and Office suite skills. Microsoft Visio a plus
- Metrics-driven: Understand and leverage metrics and translate them into business value
- Strong analytical skills: Perform detailed analysis of performance and trends to provide insight and recommendations
- Strong communication skills and the ability to develop and confidently deliver polished presentations to customers and internal teams
- Experience with Natural Language Understanding is a plus.
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