Description:
UX Conversational Designer
Familiar with UX conversational design industry standards and principles
Familiar with standard UX design processes and research methodologies
Translate customer needs and insights into conversational solutions
Familiarity with technologies and platforms including chatbots, IVR, LLMs, AI, etc.
Collaborate with UX team members on the design of multiple virtual assistants and their NLU models
Collaborate on improving the models and ensuring seamless integration into conversational interfaces
Assisting in research activities and creating prototypes for user testing to continually improve the conversation
Familiarity with software used for conversation design, prototype creation and NLU testing
Collaborating with copy writers and subject matter experts throughout the company to ensure consistency, accuracy, and compliance
Staying up to date on the latest conversational design trends and technologies