What you’ll do

• You'll create assistive interfaces
• You’ll design and write content for spoken, chat-based, and multichannel interactions
• You’ll collaborate with UX Research to ensure that data informs our decisions about the design and deployment of assistive interfaces
• You’ll document VUI and multichannel standards and best practices
•  You’ll contribute order and process to the assistive interface and other design programs, building innovative and effective guidelines, best practices, and tools
• You’ll collaborate closely with other members of the assistant design, engineering, and deployment teams to build efficient processes and to bring your creations to life
• You’ll mentor and inspire others in the practice and impact of conversational design
• You’ll create compelling long-term strategies that allow our assistive interfaces to scale globally
• You’ll work with legal, localization, and support to ensure our products are appropriately and responsibly launched
• And you’ll be comfortable changing gears easily, working with different products and teams

What you’ll need

• 2+ years of VUI design or related experience creating assistive interactions in a global software development environment
• A portfolio of samples that demonstrate your skill and effectiveness as a VUI designer
• A mastery of clear, precise writing that sometimes even sings
• A passion for designing products for a global audience: not just through translation, but reimagining products so that they’re effective in cultures around the world
• An eagerness to use research and metrics to discover the best approach for every context and to measure the impact of your work at furthering customer and product goals
• A willingness to pitch ideas to cross-functional stakeholders, and an understanding of when it makes sense to push back and when it doesn't
• The ability to strategically prioritize multiple projects for yourself and others: you'll have plenty to do, so know how to determine where your efforts will have the most impact
• A gift for teaching the craft of conversational design to others
• An appetite for problem solving in a landscape that changes quickly: if you like to identify gaps in processes, inefficiencies that could be smoothed over, or things that simply could work better, you'll fit right in

The stronger candidates will have

• A degree in English, Psychology, Design, Linguistics, HCI or any area that emphasizes the analysis and use of language or narrative and systematic thinking
• Experience with modern technologies behind modern voice-based and chat-based interactive interfaces, such as natural language processing (NLP) and machine learning.
• Background in user experience or product design; designing for interactive or assistive experiences in other contexts is also useful, as long as you can articulate how your approach would or wouldn’t adapt to the world of apps
• Experience writing for graphical user interfaces or other writing that’s meant to be facilitate user goals and journeys

About the team