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Posted Apr 23

Senior Content Designer/UX Writer - Artificial Intelligence

New York, NY or Charlotte, NC (Hybrid) Full time

We’re looking for a Senior Content Designer to write for Fargo, our AI-powered virtual assistant. Working in a fast-paced, collaborative team of UX designers, you’ll craft high-quality content that makes complex financial topics easy to understand. This role demands a healthy balance of flawless writing, strategic UX thinking, and passion for detail. 

In this role, you will:


  • Write useful and friendly conversational responses for a wide variety of financial topics and tasks

  • Maintain detailed copy specifications (Excel) that serve as a source of truth for legal, translation, accessibility, and development partners

  • Actively collaborate with other writers: peer review/editing, workshopping, evolving our style guide 

  • Collaborate with partners to analyze utterances (natural language processing) and craft experiences for normal, exception, and edge cases 

  • Stay engaged to ensure designs are implemented correctly; help resolve issues and drive continuous improvement


Required Qualifications:


  • 4+ years as a digital content designer or similar experience
  • Strong portfolio showcasing content and methods in successful digital projects

Qualities for success in this role:


  • Clear, concise writing; flawless grammar, free of jargon
  • Experience writing for complex UX flows for financial services or similar
  • Creativity and a deep understanding of design principles, user experience, and storytelling
  • Outstanding communication and presentation skills; ability to effectively convey ideas and inspire support
  • Proficiency in design and collaboration tools such as Figma, Confluence and Jira; Excel or similar to deliver detailed copy specifications
  • Solid project management habits; ability to self-start, pivot quickly, balance multiple projects and meet tight deadlines
  • Strong analytical mindset; experience leveraging data to drive content choices and improvements
  • Fluency in content and conversation design trends, content strategy, and Design Thinking methods

Job Expectations:


  • This position is not eligible for Visa sponsorship
  • This position will not be a telecommute position, must be willing to work out of New York, NY, or Charlotte, NC 3 days a week

Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

  • 401(k) Plan

  • Paid Time Off

  • Parental Leave

  • Critical Caregiving Leave

  • Discounts and Savings 

  • Health Benefits

  • Commuter Benefits

  • Tuition Reimbursement

  • Scholarships for dependent children

  • Adoption Reimbursement


Benefits


Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

  • 401(k) Plan
  • Paid Time Off
  • Parental Leave
  • Critical Caregiving Leave
  • Discounts and Savings
  • Health Benefits
  • Commuter Benefits
  • Tuition Reimbursement
  • Scholarships for dependent children
  • Adoption Reimbursement

Posting End Date:

28 Apr 2024
*Job posting may come down early due to volume of applicants.

Compensation: $100,800 - $179,200

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Wells Fargo

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