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Posted Jan 17

Sr. Content Designer - Conversational Design

San Francisco, CA; New York, NY; Charlotte, NC Full time

About this role:


Wells Fargo is seeking a Senior Content Designer in Conversational Design. This position sits within the Digital Product Management and Experience Design group in the Strategy, Digital, and Innovation line of business. For more details, please visit Wellsfargojobs.com


In this role, you will:


  • Develop and execute customer experience solutions for online applications and websites
  • Lead complex industry-leading conversational design solutions
  • Write, review and analyze complex conversational design content that balances business, operational, or technical challenges requiring in-depth evaluations of variable factors like utterance analysis and language nuances.
  • Independently resolve moderately complex issues and work with teams to meet functional area, project, or process deliverables while leveraging solid understanding of Content Design policies, procedures and/or compliance requirements
  • Collaborate and consult with Content Design peers, colleagues and mid-level managers to resolve issues and achieve goals; may lead projects, teams or serve as a mentor for lower-level staff

Required Qualifications:


  • 4+ years of Graphic or Website Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 4+ years of writing/editing experience, ideally with some voice, conversational UI, chat or IVR experience.
  • A portfolio with content-first design examples that represent how content drives the end-to-end user experience
  • A track record of applying strategy, user-centered approaches and insights to your work
  • An ability to create and evolve concepts in a collaborative environment through team and stakeholder reviews; can bring new ideas to the table
  • Experience delivering detailed copy decks, including edge cases and versioning
  • A knowledge of design principles, standards, and UX best practices
  • Strong proficiency in Excel (we use large, complex spreadsheets to develop copy)
  • Can skillfully influence the full customer journey, balancing grace and passion in your daily interactions with teammates, partners and senior leaders
  • Self-starter with solid organizational skills; you can juggle priorities and pivot quickly when requirements, priorities or schedules change
 

Desired Qualifications:


  • At least 1 year of writing/editing experience for voice, conversational UI, chat or IVR experiences
  • Strong attention to detail, including accuracy in grammar and a sharp focus on eliminating errors ​
  • Flawless grammar and syntax; ability to embody the brand tone and voice
  • A track record of applying strategy, user-centered approaches and research insights to your work
  • An ability to create and evolve concepts in a collaborative environment through team and stakeholder reviews; low-ego, can bring new ideas to the table and build on feedback
  • Experience delivering detailed content decks (in Excel a plus), including edge cases and versioning
  • Knowledge of design principles, standards and UX best practices
  • Strong proficiency in Excel (we use large, complex spreadsheets to develop copy)
  • Can skillfully influence the full customer journey, balancing grace and passion in your daily interactions with teammates, partners and senior leaders
  • You are a self-starter with solid organizational skills; you can juggle priorities and pivot quickly when requirements, priorities or schedules change
  • Think beyond individual design and project requirements to see the bigger picture – how your work ties into the larger ecosystem, brand voice and platform strategy
  • Collaborate and build rapport with design, product and tech partners in an agile environment
  • Project management experience
  • Experience working with collaboration tools like Confluence, JIRA, and Figma
  • Financial or similar industry experience
  • Agile experience
  • Mastery of human-centered design methodologies and rapid ideation processes

Required locations below. Relocation assistance is not available for this position.

  • Two Wells Fargo Center Charlotte, NC
  • 150 E 42nd Street New York City, NY
  • 333 Market Street San Francisco, CA

This position is not eligible for Visa Sponsorship

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Compensation: $100,800-$179,200. May be considered for a discretionary bonus, Restricted Share Rights, or other long-term incentive awards.

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